Cancellation & Refund Policy
Expoinvent.com believes in building long-term trust with its customers and therefore maintains a fair and transparent cancellation and refund policy.
Cancellations
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Cancellation requests will be considered only if made immediately after placing the order.
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However, once the order has been confirmed with vendors/merchants or the shipping process has been initiated, cancellations may not be possible.
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Orders involving perishable or time-sensitive services (such as digital passes, online event entries, or promotional services) are non-cancellable once confirmed.
Refunds & Replacements
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If the product or service delivered is found to be defective, damaged, or not meeting the agreed specifications, the customer must report the issue to our Customer Service team within 7 days of receipt.
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Refund or replacement requests will be reviewed and processed after confirmation from the vendor/merchant.
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If the product or service is substantially different from what was shown on our platform, you must bring it to our notice within 7 days. After review, the Customer Service Team will take an appropriate decision.
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For products covered under a manufacturer’s warranty, issues must be directed to the manufacturer directly.
Refund Processing
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Approved refunds will be processed within 6–8 business days to the original payment method of the customer.